IS THERE A WARRANTY ON THE INSTRUMENTS?
All instruments come with a 2-year warranty. For legal entities, the warranty is 1 year.
HOW LONG DOES SHIPPING TAKE?
DPD couriers will strive to deliver your package within 1-2 business days. If the desired products are in a different city from the delivery address, shipping may take longer. During high shipping volumes or quarantine periods, deliveries may be delayed. You can track your shipment by sending an inquiry to tamsta@tamsta.com with your order number.
HOW CAN I PAY FOR THE PRODUCTS?
You can find payment methods for products here.
HOW MUCH DOES SHIPPING COST?
You can find shipping costs here.
CAN I RETURN PURCHASED PRODUCTS?
All information about return conditions can be found here.
WHAT SHOULD I DO IF I WANT TO RETURN A PRODUCT?
More information about returns can be found here.
CAN PRODUCTS BE PURCHASED ON INSTALLMENT?
Yes. You can order products and pay in installments by choosing "SB Lizingas" services. All information on how to do this can be found here.
HOW CAN I KNOW WHICH STORE HAS THE DESIRED PRODUCT?
In the product window, you can see the "Availability" to check if the item is in stock. Below, under "more information about the product," all stores where it can be viewed or purchased are highlighted in green. Before heading to the store, you can call to confirm if the item is available.
WHERE CAN I FIND CONTACT INFORMATION FOR ALL "TAMSTA" BRANCHES?
Contact information and opening hours for "Tamsta" branches throughout Lithuania are available in the "Contacts" section of the website. Click on the desired store to find its contact details and hours.
HOW TO CHOOSE A GUITAR?
You can find answers in our blog.
HOW TO CHOOSE A UKULELE?
You can find answers in our blog.
WHAT TO DO IF YOU DON'T RECEIVE THE ORDER NUMBER?
If you do not receive an order confirmation with an order number after purchase, you can write an inquiry to tamsta@tamsta.com, and we will send it to you.
HOW TO USE A GIFT COUPON WHEN PURCHASING ONLINE?
To use a gift coupon in the online store, please email tamsta@tamsta.com.
IS THERE A REPAIR SECTION FOR INSTRUMENTS?
Instrument repair is available at the main Tamsta music store at A. Strazdelio St. 1, Vilnius. To submit an instrument for repair, you must call the general phone number +370 612 16666 to consult and arrange with our technician.
DO YOU CHANGE STRINGS ON GUITARS?
Guitar strings are changed at all Tamsta music stores. It is necessary to call the required store before visiting. All other instrument repair work, except for string changes, is performed only at the Tamsta music store at A. Strazdelio St. 1, Vilnius. Contacts: +370 612 16666 (Vilnius), +370 686 26 475 (Kaunas), +370 612 38 335 (Klaipėda).
DO YOU RENT INSTRUMENTS?
We rent instruments. For more information, call the general phone number +370 618 18 992.
HOW TO SUBSCRIBE TO THE NEWSLETTER?
You can subscribe to the newsletter at the bottom of our main page in the "Newsletter" section by entering your email address.