Return Conditions for Products Purchased in the Online Store
If the purchased product is not suitable for you, it can be returned within 14 calendar days from the date of receipt. We will refund the money within 14 calendar days from the date of delivery if the product meets the following conditions:
- The returned product is in its original packaging with all additional accessories (instructions, documents, connecting cables, etc.).
- The packaging is free of external mechanical damage.
- The product is clean and with protective films.
- The product has not been used, damaged, or registered, and the original labels have not been removed.
- The product is not included in the list of non-returnable goods.
- Displayed products are non-returnable.
Additionally, according to the state regulation on "The Specifics of Non-Food Goods Return and Exchange" point 17: "The buyer's request to exchange the purchased product for an identical one or to return the money is not valid for the following products: musical instruments, ear protection, in-ear headphones (code according to the Combined Nomenclature of Goods - 92.00), products manufactured or ordered to the client's individual needs, software, gift vouchers."
If the product has retained its commercial appearance and is suitable for resale, you must:
- Complete the return document below, specifying the necessary information for the return documents.
- Send the product return form.
- Return the products to the physical store at A. Strazdelio g. 1, Vilnius, LT-02102.
- Provide the purchase document received with the product.
Once the specialists and managers inspect and assess the returned products and confirm they meet all the requirements, the company will transfer the paid amount to the bank account specified in the return form within 14 calendar days from the date of product receipt. The customer is responsible for the transportation costs of returning the product.
If you believe you have received a defective product, you can use the manufacturer's warranty for defects. Please contact our specialists.
Send an email to tamsta@tamsta.com, specifying the product's defect, and we will resolve the issue.
Call our store at the following numbers: +37061216666 (Musical Instruments Department); +37061818992 (Pro Audio Department).